Last updated: October 29, 2026
This policy explains how Pouchelle LLC (“Pouchelle”, “we”) collects and uses personal information when you visit pouchelle.com or buy from us.
Information we collect
- Order information: name, email, phone, billing and shipping address, items purchased. Card details are handled by our payment provider; we do not store them.
- Device and usage information: IP address, browser, pages viewed and referring site, collected through cookies and similar technologies.
- Messages you send us by email.
How we use it
- To process, ship and support your orders and to send order and tracking emails.
- To prevent fraud and keep the Site secure.
- To understand how the Site is used and to measure and improve our advertising.
Cookies, analytics and advertising
We use cookies and similar technologies, including the Meta Pixel and Meta Conversions API, and analytics tools, to measure visits, purchases and the performance of our ads. These partners may receive information such as pages viewed, items added to the cart, purchases and hashed contact details. You can control cookies in your browser and manage ad preferences in your Meta and Google account settings.
Sharing
We share information only with service providers that help us run the store (hosting, payment, shipping carriers, email, analytics and advertising) and when required by law. We do not sell your personal information for money.
Your rights
Depending on where you live (for example California or Canada), you may have the right to access, correct or delete your personal information and to opt out of targeted advertising. To make a request, email contact@pouchelle.com. We respond within 30 days.
Retention
We keep order records for as long as required for accounting and tax purposes, and other data only as long as needed for the purposes above.
Children
The Site is not directed to children under 13 and we do not knowingly collect their information.
Contact
Pouchelle LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States · contact@pouchelle.com